How to Track

Thank you for ordering from DerueArt! We are committed to ensuring that your order arrives safely and on time. Once your order is shipped, you will be able to track its progress every step of the way using our reliable international shipping partners, such as DHL, FedEx, and UPS.

Here’s a step-by-step guide on how to track your order:

1. Shipping Confirmation Email

Once your order is processed and ready for shipping, you will receive a shipping confirmation email from us. This email will include:

• Your order number
• The tracking number for your shipment
• The shipping carrier (DHL, FedEx, or UPS)
• A link to the tracking page where you can monitor the status of your order

2. Tracking Your Shipment

To track your order, simply click the link provided in the shipping confirmation email. You will be redirected to the carrier’s tracking page, where you can view the following:

• The current location of your package
• Estimated delivery date
• Real-time updates on any changes or delays

You can check the status of your shipment as often as you like by entering your tracking number on the carrier’s website.

3. Important Shipping Information

Please note that international shipments may take several business days to reach their destination, depending on the delivery address and shipping method. DHL, FedEx, and UPS are reliable international express carriers, so you can expect your order to arrive promptly.

4. Address and Contact Information

To ensure smooth delivery, it’s crucial that you provide complete and accurate shipping information when placing your order. Please check the following:

• Full shipping address (including apartment numbers, street names, city, postal code, and country)
• Correct email address (so you can receive shipping updates and notifications)
• Phone number (optional but helpful for the carrier to reach you if needed)

If any part of your address is missing or incorrect, it may result in delivery delays or failed delivery attempts. Make sure your contact details are accurate, as we will use this information to send important shipping updates.

5. Delivery

Once your order arrives at the specified address, you will receive the final delivery update. If you’re not at home when the package arrives, the carrier will often leave a note with further instructions or attempt to re-deliver on another day.

If you have any questions or concerns regarding the tracking of your order, please don’t hesitate to reach out to our customer service team. We’re here to help ensure that your DerueArt experience is as smooth and enjoyable as possible!